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SMP ALLIANCES

Mortgage Finance Association of Australia - Sydney Mortgage Practice is a member of the Mortgage Finance Association of Australia (MFAA) formerly Mortgage Industry Association of Australia (MIAA), the peak industry body. All members are bound by a strict code of ethics to ensure the highest levels of service, integrity and professionalism. Our loan writers are Accredited Mortgage Consultants (AMC) of the MFAA. This means that our loan writers have proven qualifications and expertise in the mortgage industry.  

The Credit Ombudsman Service Sydney Mortgage Practice is a member of the Credit Ombudsman Service (COSL, formerly the Mortgage Industry Ombudsman Service, MIOS). The COSL is an ASIC approved External Dispute Resolution Scheme. Read more >>>
The Credit Ombudsman Service provides consumers with an alternative to legal proceedings for resolving disputes with Credit Ombudsman Members.
The broad aim of the Credit Ombudsman Service is to provide an independent and prompt resolution of disputes in accordance with:
relevant legal requirements
the MFAA Code of Practice and other recognized Codes of Practice
good practice in the Credit Industry
fairness in all the circumstances
Individuals who refer their complaint to the Credit Ombudsman Service can have their complaint determined by the Credit Ombudsman. The Ombudsman's decision is binding on a Member only if the consumer accepts the Ombudsman's decision.

 
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