SMP
ALLIANCES
Mortgage
Finance Association of Australia - Sydney Mortgage
Practice is a member of the Mortgage Finance Association
of Australia (MFAA) formerly Mortgage Industry Association
of Australia (MIAA), the peak industry body. All members
are bound by a strict code of ethics to ensure the highest
levels of service, integrity and professionalism. Our
loan writers are Accredited Mortgage Consultants (AMC)
of the MFAA. This means that our loan writers have proven
qualifications and expertise in the mortgage industry.
The Credit Ombudsman
Service Sydney Mortgage Practice is a member of the
Credit Ombudsman Service (COSL, formerly the Mortgage
Industry Ombudsman Service, MIOS). The COSL is an ASIC
approved External Dispute Resolution Scheme. Read more >>>
The Credit Ombudsman Service provides consumers with an alternative
to legal proceedings for resolving disputes with Credit Ombudsman
Members.
The broad aim of the Credit Ombudsman Service is to provide
an independent and prompt resolution of disputes in accordance
with:
relevant legal requirements
the MFAA Code of Practice and other recognized Codes of Practice
good practice in the Credit Industry
fairness in all the circumstances
Individuals who refer their complaint to the Credit Ombudsman
Service can have their complaint determined by the Credit
Ombudsman. The Ombudsman's decision is binding on a Member
only if the consumer accepts the Ombudsman's decision.
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